Tony Fernandes strikes the right balance in addressing AirAsia's refund issues
The aviation industry has been hit hard by COVID-19, and as airlines are now gradually starting to launch more flights between countries, some of them are still struggling with problems arising from the lockdown. AirAsia still owes some of its customers money. And it is always difficult to talk about money. But Tony Fernandes, CEO of AirAsia Group, is sincere and convincing in broaching the topic
