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Two corporate social media disasters this week – but two vastly different reactions

Two corporate social media disasters this week – but two vastly different reactions

Blog posts   •   Nov 30, 2018 08:14 +08

Two companies say something explosive to customers, but we see two different reactions by social media users. In the first story, Kolkata's South City Mall criticises a nursing mother for breastfeeding on its premises – and is pilloried. In the second, DHL criticises the recipient of a parcel for complaining about a late delivery, yet users come to DHL's rescue.

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VIDEO: DHL delivers punchy key messages in media savvy package

VIDEO: DHL delivers punch...

Our winner for Best Broadcast Interview in Malaysia, Christopher Ong from DHL, tells Mark Laudi in accepting the Hong Bao Media Savvy Awa...

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