Skip to content
Participants in the APACD Coaching Day on "When is it ever okay to leverage a crisis for marketing?", at Hong Bao Media's Kuala Lumpur studio
Participants in the APACD Coaching Day on "When is it ever okay to leverage a crisis for marketing?", at Hong Bao Media's Kuala Lumpur studio

News -

Comms directors conclude: it can be okay to leverage a crisis for marketing

The question we were asking today is when is it ever okay to use a crisis or marketing.

Before we discussed crisis marketing, we took in audience reactions to marketing generally. In truth, no matter what you do in marketing these days you're bound to get criticised. We looked at some examples of marketing campaigns which seemed fairly low risk, but which still ended up in criticism for the brands. Even among APACD members who gathered for our workshop, there was already a great diversity of views. So, the base position was that no matter what you do, you're going to get criticism.

Then we started to look at some of the examples of crisis marketing that had misfired, and we came to the conclusion that all of the crisis marketing campaigns which received a lot of criticism all had certain things in common.

Crisis marketing lends itself best to public relations, as opposed to marketing. The communications department anyway needs to kick in, in the event that something goes wrong with a marketing campaign. So, ideally, if you really are going to leverage a crisis for communications put it in the hands of your PR/comms experts.

Related links

Topics

Categories

Contacts

Mark Laudi

Mark Laudi

Press contact Managing Director (+65) 6223 2249

Your Integrated Communications partner for contemporary media and business communications services.

A new generation of communications services for a new era of communications.
1. We mentor senior business leaders in traditional and new media skills.
2. We produce LIVE and recorded video news programs to meet sophisticated business communications needs.

Hong Bao Media

138 Robinson Road, #21-02 Oxley Tower Lobby 1
068906 Singapore
Singapore