Subjects: Industry, manufacturing
What Volkswagen is doing right in the emissions scandal
Volkswagen might have done a lot of things wrong when it rigged the diesel engines of 11 million cars to skew emissions test results in its favour.
But in terms of its communications it has done a lot of things right. It has demonstrated the four things which so many other companies – especially here in Asia – find so hard to do in times of crisis.
1.Admit your company has done something wr