Blog posts • Nov 11, 2019 07:35 +08
Seriously now, how many companies understand the new risks they face, much less how to communicate when crisis strikes? In the 2020s, all companies will be at risk, not just oil and gas, transport, food and pharmaceuticals. Companies which are not naturally exposed have a massive blind spot to these.
Blog posts • Nov 04, 2019 07:35 +08
If the 2010s were the decade of cloud computing and big data, the 2020s will see a torrential downpour. But big data is worth little if you can’t derive business outcomes from it. Therefore, how that data is presented also has to evolve.
Blog posts • Oct 28, 2019 08:58 +08
Read the headline again. Isn’t it crazy that in the 2020s your corporate communications team is going to have to grapple with such strange media enquiries. The apps to create such videos are already available. Worse, you are going to field calls from pranksters extorting ransoms in exchange for not releasing such videos.
Blog posts • Oct 21, 2019 08:56 +08
Climate change is forcing organisations to rethink how they do business. Instead of sending their executives on overseas trips, companies will be “flight shamed”. But business must go on, so many will turn to live webcasting. But are you ready to get in front of the camera?
Blog posts • Oct 16, 2019 08:36 +08
Blog posts • Oct 15, 2019 08:15 +08
Please can we retire "Before I start" from keynote presenters' vocabularies. Fact is, when you say these words, by definition you've already started! Here are some of the most egregious abuses of the phrase. And some replacement options.
Blog posts • Oct 14, 2019 08:54 +08
The 2020s will see more smart machines such as house cleaning robots, self-driving cars and autonomous drones. What are the implications for us mere mortals?
Blog posts • Oct 14, 2019 08:54 +08
So, apparently we're all going to be replaced by machines and Artificial Intelligence. Okay, maybe not so soon. But what can people do better than machines? And isn't it high time we learnt those skills.
Blog posts • Jul 08, 2019 09:00 +08
In a business setting, accents can hinder your message being understood and lead to ambiguity and misinterpretation. So, why do people speak with accents, and what can they do to lose them? HBM's Mark Laudi discuss the secret of clear communication with Saveria.
Blog posts • Jun 26, 2019 09:00 +08
If there are two takeaways for disciples of communication from this year's ConnecTech in Singapore, they are (1) the rise of 5G, and (2) the proliferation of live streaming platforms - with huge implications for communications professionals and their senior leadership teams.
Blog posts • Jun 11, 2019 10:50 +08
Without any further ado, can you please consign this eye-rolling cliché to history. It is now so common for on-stage presenters to wrap their opening or housekeeping remarks with this phrase that my eyes are rolling constantly.
Blog posts • May 03, 2019 08:05 +08
In the whole Brexit chaos, the person who has impressed me the most is the Speaker of the House of Commons, John Bercow. Communications Directors in Asia are unlikely to ever have to control a scrum of journalists like Bercow controls the House. But I have anyway distilled his edicts "from a sedentary position" into a set of learnings for business leaders and communications professionals.
Blog posts • Mar 28, 2019 06:43 +08
In the wake of the gun attack on two mosques in Christchurch this month, one question being asked is whether live video streaming apps should be banned. Here is my answer.
Blog posts • Mar 20, 2019 08:22 +08
A surprising number of media training participants have asked me why they can't just speak their minds like Donald Trump. They admire his courage to say what he thinks. But while I have some sympathy with the motivation, it does not follow that you should follow Trump's example. Here are six reasons why.
Blog posts • Feb 20, 2019 17:45 +08
The discussion about policing fake news misses one important point. Sure, people shouldn’t publish rubbish and pass it off as news. But news consumers must become better judges of whether stories are truthful.
Blog posts • Feb 14, 2019 09:00 +08
People who are saying LinkedIn Live is late to the video live streaming party are missing the point. The network is designed for business people sharing meaningful, valuable content - and that will apply to live video, too. I cannot overstate the significance of this. Senior business leaders who want to make a success of LinkedIn Live will have to take an entirely different approach.
Blog posts • Feb 13, 2019 08:38 +08
Recently, a group of your staff came to my TV studio for executive presence training and shared a surprising frustration: when they present to you and the senior leadership team, the hardest thing is to get your attention. The message you are sending your staff when you and the SLT don't pay attention is you don't care – and neither should they. Is that the culture you want in your organisation?
Blog posts • Feb 11, 2019 08:50 +08
The Chairman and the CEO of the National Australia Bank have quit in the wake of Australia's top level enquiry into its banks – resulting in an interesting case study in crisis communications
Blog posts • Feb 04, 2019 10:10 +08
A new year with new beginnings, may the rising sun bring you immense peace, prosperity and happiness.
Blog posts • Nov 30, 2018 08:14 +08
Two companies say something explosive to customers, but we see two different reactions by social media users. In the first story, Kolkata's South City Mall criticises a nursing mother for breastfeeding on its premises – and is pilloried. In the second, DHL criticises the recipient of a parcel for complaining about a late delivery, yet users come to DHL's rescue.