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Liew Mun Leong lands his key points in airport surcharge interview

Liew Mun Leong lands his key points in airport surcharge interview

Blog posts   •   Apr 09, 2018 08:58 +08

No one likes to be told they have to pay more for a product or service. But as Liew Mun Leong demonstrates, sometimes announcing this in advance and explaining the rationale in clear, unambiguous terms is better than beating around the bush apologetically.