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South City Mall in Kolkata received a flaming for this response to a complaint. DHL's social media disaster turned out vastly different. Image source: BBC website

Two corporate social media disasters this week – but two vastly different reactions

Two companies say something explosive to customers, but we see two different reactions by social media users. In the first story, Kolkata's South City Mall criticises a nursing mother for breastfeeding on its premises – and is pilloried. In the second, DHL criticises the recipient of a parcel for complaining about a late delivery, yet users come to DHL's rescue.

Going live: Hong Bao Media has just launched a new studio in Robinson Road, Singapore, which is purpose built for training and live webcasting.

The next big trend in content marketing: Going live

It's ten years since marketers took to content marketing in a big way, producing credible, thought-leading video content to engage their current and prospective customers, and to drive sales. Now, another trend is ready for the big time: live video webcasts.

Each week until October 31, 2018, we are shortlisting a local corporate figure from Singapore and Malaysia who has demonstrated excellence in a media appearance, in the Hong Bao Media Savvy Awards 2018.

Gerald Leo: Helping SMEs transform through his broadcast interview

A multinational technology company in Singapore partners with the government and associations to aid small and medium enterprises (SMEs) to go digital. Gerald Leo, Director, Commercial Partners and Small Medium Enterprise Group, Microsoft Singapore appeared on ​MONEY FM 89.3 to discuss on what they are doing to support SME through their digital transformation journey.

Sure, it's always nice to hear from your customers and see high rankings, but a feedback form in which you get top or near-top marks for everything is a sheer waste of everyone's time.

How to persuade delegates to complete your feedback form

One of the housekeeping items I usually have to mention when hosting conferences and events is to encourage delegates to complete the feedback form. But few delegates do, and it drives some event managers crazy. They offer parking vouchers, entries into a lucky draw, and more, to incentivise delegates to complete the form. So, what else can you do?

Eleven ways to ensure delegates don't leave your event early

Eleven ways to ensure delegates don't leave your event early

So, your event is underway, but with each passing hour your audience shrinks. Some delegates leave during the coffee or lunch breaks, others walk out during the plenary sessions or breakouts. This column aims to gather the best ideas to reduce the attrition during your event. What ideas can you contribute?

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